Who to ask
Ask your club
Whoever runs it can fix these today.
- You are in the wrong box
- Your date of birth is wrong
- A score the two of you cannot agree
- Pausing or leaving your membership
- The club’s own rules
Ask us
Something the app did that it should not have.
- A button that does nothing
- A screen that shows the wrong thing
- A message that makes no sense
Your name spelt wrong? Correct it yourself under You, in Your details.
Asking us
- Tap your nameIn the corner of the app.
- Guide and helpJust above Sign out.
- Ask Clayside supportSay what happened and press Send it. It reaches a person, not a queue nobody reads.
Say what you were doing and what happened instead. “I pressed Save score and it said something about a tiebreak” is plenty.
Getting an answer
With a confirmed email address, you get a copy of what you sent, and the reply comes to that address with the same number on it. No address yet? Add one under You first.
What we can see
Your club and its plan, what you are at the club, which screen you were on, and any errors the app had just hit. Your address is used to reply, and for nothing else.