Your members pay their subs by Direct Debit, into your club's own bank account. The money goes from the member to the club. It never passes through us.
We charge a flat fee for the software and take no percentage of what you collect. The fee is on the pricing page.
Connecting your account
- SettingsUnder Club, open Collecting subscriptions. Only the owner can: it is your club's banking.
- Connect GoCardlessTheir own page opens to authorise it. No account yet? Open one there and come back.
- Back in the appIt says Connected, or that GoCardless is still checking, usually for a day or two.
Do you hold our bank details?
No. We hold an encrypted token that lets us ask GoCardless to collect for you. Your club can cancel it from its own GoCardless dashboard whenever it likes.
When does money actually move?
Nothing is taken on a date. A collection happens when your treasurer presses Collect, and not before.
- Any timeSee what would be collected. Who owes and has a Direct Debit, and who cannot be charged, with why.
- You pressCollect. Each household is charged what it owes. A big club may press it more than once, and the button says how many are left.
- NoticeMembers are told by GoCardless before it is taken, as the rules require. Their subscription reads Collecting.
- Days laterPaid. GoCardless has collected it, and the money reaches your club's account a few working days later.
A due date on your membership year is the day you ask members to have paid by, which is a different thing. If a collection bounces, see A payment that failed.
If it says it needs setting up again
Press Connect again. Nothing has been lost and no member's Direct Debit is affected.
If your club revokes us in GoCardless, the card says so. Nothing is deleted.