A Direct Debit did not go through. Banks bounce collections for ordinary reasons, and it is usually sorted in a week.
If it was your payment
Have a word with the club. The money is still owed, and they will sort out with you how it gets paid.
The usual causes are not enough in the account on the day, or a Direct Debit cancelled at the bank. Your boxes, ladders and draws are not touched.
If you run the club
This is a member paying your club. Your club's own plan with us is a different thing, and it fails separately.
Whoever pays is emailed, if their address is confirmed. No reminder follows, and nothing locks them out.
Their subscription reads failed, and Payment failed is a filter on your members. It still counts as owing.
What to do
- Wait a day or twoMost are a bank holding a payment for a reason the member knows.
- Have a wordUsually no money on the day, or a Direct Debit cancelled at their bank.
- Collect it againWith the Direct Debit still in place, your next collection includes them. If it has gone, their renewal link offers a fresh one (see Renewals).
If they would rather pay another way, take the money and record it. Recording cash and bank transfers is that job.
A payment that was taken and then reversed
The money left their account, then came back out of the club's. It stops counting as paid: treat it as unpaid.
Rarer, and the member is not emailed. Give them a ring.