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Clayside  ·  The guide  ·  Old information showing

Why is it showing me old information?

Tap Reload, or ask for the newest version. Then why it happens, and what works with no signal.

Request support

Somebody says the table is wrong, and it is right on your phone. Nearly always they are looking at a copy that has not caught up.

The fix, first

  1. The bar. When there is a newer version, it shows as you come back to the app. Tap Reload.
  2. No bar? Tap your name in the corner, then Guide and help, then the Version row. It checks there and then, and offers the reload if there is one.

Open in a browser tab rather than from the home screen? Reload the page.

Why it happens

The app keeps a copy of itself on the phone, which is why it opens in a second. A new version comes down in the background, and the phone runs the old one until it reloads.

With no signal

Still works

A screen you already had open, as it was when the signal went. This guide, all of it.

Needs a signal

Opening the app when it was closed, entering a score and booking a court.

No connection. Check your signal and try again.

When it is not this

If the Version row says you are on the latest, and somebody else sees the same wrong thing on another phone, it is not a stale copy. Tell us what you were looking at.

Read next

Still stuck? Ask us for help and a person will answer. All topicsBack to Clayside