Terms of Service

1. Who you're dealing with

Clayside is a trading name of Agentu Ltd, registered in England and Wales, company number 16191406, registered office 10 Campbell Crescent, East Grinstead, West Sussex, RH19 1JR.

"We" and "us" means Agentu Ltd. "You" means the club, or the person setting one up on the club's behalf. Contact: hello@clayside.app.

2. Agreeing to this

Starting a league at /setup/ means you accept these terms and our Privacy Policy. If you don't, don't start one, and if you already have, tell us and we'll delete it.

You must be 18 or over, and if you're setting a league up for a club, you need to be someone the club has actually asked to do it.

The Sheet (/sheet/) is different: it runs entirely in your browser and never talks to us. Sections 6, 7 and 9 don't apply to it, because there's no account, no server and no data of yours in our hands.

3. What Clayside is

Software for running a racket club's own competition: box leagues, all-year club ladders and club championships. Fixtures and draws are built for you, players enter their own scores with their opponent confirming, and the tables and brackets update themselves. Tennis, padel, squash, badminton and pickleball, each scored by its own rules.

And, on the club plans, software for running the club itself: a membership register with your own categories, prices and membership year, and members' subscriptions collected by Direct Debit into your club's own bank account. That half is off unless you buy it, and everything in these terms about your players' names applies to your members' records too.

On the club plans it also keeps the club's court diary: your courts, your opening hours, and your members booking them. Members only, and no money moves for a court.

What it isn't, so nobody's surprised: it's not a coaching system and not a comms platform, and it doesn't run a booking page for the public or take payment for a court. It doesn't replace your WhatsApp group.

4. Your club and your account

• Your league lives at yourclub.clayside.app. The address is yours to use while you have a league with us; it isn't property and it doesn't transfer. Pick something that's plausibly your club's. Squatting on a name to stop someone else having it isn't on.
• The person who sets the league up is the owner, and can invite box admins. You're responsible for who you hand admin to, and for what they do with it.
• Sign-in is by emailed link or code. Keep your email account secure: anyone who can read your inbox can sign in as you, and we have no way of telling the difference.
• The player link a club posts to a group chat is a key: anyone holding it can enter scores as anyone in that box. That's deliberate (the alternative is forty logins nobody wants), but it's yours to look after. Don't post it publicly.
• Tell us promptly if you think someone's got into your club who shouldn't have: hello@clayside.app.

5. Your players' names, and your members' records

When you put a player in a box, you're the data controller for that name and we're your processor. Our Data processing terms are the Article 28 annex your committee may want on file, and they form part of these terms, along with the Privacy Policy. In practice that means you confirm:

• You have a proper basis for putting your members' names in a league, the ordinary one being that they entered it.
• You'll deal with your own players' requests to correct or remove a name. You can do both yourself in the app in seconds, which is faster than we could ever do it for you.
• You won't put anything in that doesn't belong. A league is a name and a score, and it is not the place for medical notes, safeguarding records or a comment about someone you wouldn't say to their face. The audit log keeps what admins type.

On a club plan the same applies to your register, and there is more of it, because a register holds contact details and often a date of birth. Those are your members' records, recorded by you for your own purposes, and you are the controller for every one of them. Two things we ask, and both are in your own interest: record a junior's date of birth if you record anybody's, because that date is what closes the email door for a child and a blank one reads as an adult; and keep the notes field for what it is for. What you may collect through the joining form is up to you, and an application is deleted on the clock published in the Privacy Policy whichever way you decide it.

We'll only ever use your club's data to run your club's league and register and keep them working. Not to train anything, not to sell to anyone, and nothing of ours is ever marketed to your members. A player in a league has no address with us and never will. On a club plan a member may add their own address and prove it with a code, and what we then send them is about their own membership or their own booking, a receipt or a failed Direct Debit or a renewal or a court they have booked, and nothing else, ever. A member under 18 holds no address at all. We do send club owners and admins the odd note about Clayside itself, with an unsubscribe on every one.

6. Plans and paying

Above 1000 members there is no card and no button: email us and we'll agree something.

Prices are in GBP and include VAT. Agentu Ltd is not VAT registered, so no VAT is charged. If that changes we'll tell you before it hits a bill.

A monthly price is the annual one divided by 10, on both lines, which is why paying for a year costs 2 months less.

How paying actually works

You set a paid plan up with a Direct Debit, through GoCardless, our payment provider. You enter your bank details on GoCardless's own secure page, never on ours, so no account number and no card of yours ever touches Clayside. That is about your club paying us. If your club collects its own subs on a club plan, and you choose to print your account details on your joining form so members can pay by transfer, those are your club's own details, typed in by you and stored in your club's own database. Your members' bank details still only ever go to GoCardless. Every paid plan on both lines is bought the same way, from the plan picker in the app; prefer to arrange it another way, or want an invoice, just email us.

Changing to a different plan part-way through means cancelling the Direct Debit you have and setting the new one up. Nothing is deleted by either step. Moving off a club plan onto a league-only one is the one change we ask you to email about rather than press a button for, because it puts your member records out of reach; nothing is deleted then either.

Your members' subscriptions are not our money

This is a different thing from the clause above and the two never meet. On a club plan your club connects its own GoCardless account, and your members' subscriptions go from your member to your club's bank. We are not a party to it, we never hold that money, and we never see a member's bank details: they type them on GoCardless's own page.

• We take no percentage of anything you collect. Our fee is the flat plan price above and nothing else. GoCardless charges your club its own fee per collection, under your club's agreement with them, and that is paid to them.
• You decide what to charge and who to charge it to. Categories, prices, pro-rata, waivers, refunds and whether to chase are all your club's, and nothing is collected until somebody at your club presses the button.
• A dispute about a subscription is between your club and its member. We can show you what the software recorded and when; we cannot decide whether somebody owed it.
• A refund is yours to make, from your own GoCardless dashboard. There is no button here that moves money back, by design.
• If you stop using Clayside, that arrangement is unaffected. It is your club's account and your club's relationship with its members, and it was never ours.

• Billed monthly in advance, or yearly if you'd rather. Division is annual only.
• Cancel any time, yourself, with the Cancel button at the bottom of your league in the app (it names your plan). No notice period, no cancellation fee, no phone call where someone tries to talk you out of it. You keep your plan to the end of the period you've paid for, then drop back to One Box. Email us instead if you'd rather; it does the same thing.
• No automatic refunds for part of a month, but if we've taken money for something you couldn't use, ask. We'd rather refund it than argue about it.
• Price changes get 30 days' notice by email, and never apply to a period you've already paid for. Don't like it, cancel; you won't be billed at the new rate.
• If a payment fails we'll chase it by email before anything happens to your league, and we won't delete your data over an unpaid bill. A single failed payment does nothing at all: GoCardless retries it. If the Direct Debit ends for good, the league drops back to the free One Box plan with everything still in it, and your export always works.

7. Trials

A new league starts as a trial with nothing locked off, so you can see it working with real players before deciding anything. No card, and nothing to cancel. The trial runs for 14 days from the day you create the league. We email you three days before it ends, the day before, and on the day.

Your league is yours from the moment it exists, and it is never deleted for not paying. When the trial ends it carries on as the free One Box plan, with every season, player and score still in it. Your first box keeps taking scores; every box past it stays here and stays readable.

You confirm your email before the league is created, not after: we send a six-digit code to the address you give at /setup and nothing is made until you type it back in. That is why there is no deadline in this section and nothing to lose by missing one. A code that is never used expires within the hour, and the signup is deleted with it. No league was created, so there is nothing to delete.

8. Fair use

Don't use Clayside to:

• Break the law, or help someone else to.
• Store other people's personal data without a right to.
• Harass, impersonate or abuse anyone, including in a player name or a free-text note.
• Attack it: probing for holes, breaking the rate limits, scraping other clubs, or trying to reach a club that isn't yours. (Found a real bug? Please tell us. That's welcome, and different.)
• Resell it or run someone else's clubs on your league without asking us.

Every plan is sold on how many current members your club has, and the counts are the ones on the pricing page. Every plan, the free one included, runs every sport, singles and doubles, every format, as many boxes and seasons as you like, and lets up to 15 people run the club. The club ladder, tournaments and a sponsor's name separate the free plan from a paid one rather than one paid plan from another: take any paid plan and you have all three. Within your plan there are no metered usage caps and no per-season charges. If your club grows past the plan it is on, nothing is switched off and nobody is removed. Adding several members at once is what stops, and we count where you are at your renewal and talk to you about it before it reaches a bill. The people who run the club do not count towards that number, and nor does anybody who has left. If your usage looks less like a tennis club and more like a data centre, we'll get in touch and talk about it before we do anything.

A sponsor on your league page is your arrangement, not ours. A paid plan lets you put one sponsor's name, and a link, on your league page and at the foot of the pictures you share out of it. Before you take a plan, and on the free one, that slot carries a sponsor of ours instead: one name and a link, on the same terms and under the same content rule. We take no cut, we don't handle the money and we don't introduce you to anyone. Two rules: it must not be a gambling brand, an alcohol brand or anything political, because the league is read by juniors and their parents; and the link has to go to the sponsor rather than back to another club. We can require you to take a sponsor down, and we will if it breaks either rule.

Starting leagues. One address can start three leagues in two years, and one internet connection three in a day. That is an abuse control, not a limit on your club: if you genuinely need a fourth, email us and we'll set it up. We also cap how many new leagues the whole platform takes in a day, so a signup can occasionally be refused for a reason that has nothing to do with you. Try again tomorrow, or tell us.

A season runs up to 190 days, which is about six months, and can start up to three months from the day you set it up. Three months is the length we recommend: a box league works to a deadline, and that is what players turn out for. Run a longer year as two or three seasons, which is what the rollover is for. There is no limit on how many seasons you run.

9. Your data

• You own your club's data. We don't claim any right to it beyond running the service for you.
• Export whenever you like: every player, every result, every season, in one file, one click, from inside the app. No support ticket, no waiting, no charge, and it works just as well on your last day as your first. A hostage isn't a customer.
• Ask us to delete it and we'll delete the lot within 30 days. That's genuinely final: the database goes, and no backup survives it. Export first.
• How long we keep what, and who else sees it, is in the Privacy Policy. What we're allowed to do with it as your processor, and who else touches it, is in the Data processing terms.

10. Uptime, support and changes

We work to keep Clayside up and quick, and it runs on Cloudflare's network for exactly that reason. But we don't offer a formal uptime guarantee or service credits, and it would be dishonest to print a number we can't stand behind. If it's down, it's down, and we'll be working on it.

• Support is by email, from a person, in UK working hours: hello@clayside.app. Premier clubs go to the front of the queue. We aim to answer within two working days.
• Planned maintenance we'll flag in advance where we can, and keep to quiet hours.
• We'll add things and change things. If a change takes away something you rely on, you get 30 days' notice by email, not a surprise. Features listed as "coming" are our intent, not a promise, and shouldn't be why you sign up.

11. Ending it

You: any time, no reason needed. Email us and we'll close it, or just export and stop using it.

Us: we can suspend or close a league if it's being used to break the law or section 8, if it's putting the service or other clubs at risk, or if a bill goes properly unpaid after we've chased. Except where something is serious enough to need stopping immediately, we'll warn you first and give you a chance to put it right. Suspension doesn't delete anything, and your export keeps working.

If we ever shut Clayside down, you get at least 90 days' notice and your data stays exportable throughout. Nobody should lose their club's history because our business plan didn't work.

12. Who's liable for what

Here's the part every service has, written to be read rather than skipped.

What we don't promise: that Clayside will be perfect, uninterrupted, or free of bugs. It's provided as it is. It's a box league, run by people, and someone will type the wrong score. The confirmation step and the audit log are there because we know that.

What we won't cover: lost profits, lost business, lost goodwill, or anything we couldn't reasonably have seen coming. Nor data you lost that you could have exported. The button is right there, it's free, and it always works.

Our cap: if we do owe you something, our total liability is limited to what you've paid us in the 12 months before the problem, and if you're on a free plan, to £100. We'd rather write that down than pretend a £22/month product carries an insurer's balance sheet.

What we never limit, because the law rightly won't let anyone: death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and anything else that can't be excluded under UK law.

Your side: if we get a claim because of what your club put into Clayside (a name you had no right to use, say), that one's yours to cover.

If you're using Clayside as a consumer rather than for a club, nothing here takes away your statutory rights under the Consumer Rights Act 2015.

13. Who owns what

We own Clayside: the software, the name, the design. You get the right to use it while you have a league with us, and nothing more. Don't copy it, resell it, or take it apart to rebuild it.

You own your club's data, as section 9 says. If you send us an idea for a feature and we build it, we own what we build, but we'll be pleased you asked, and no, we won't be sending you a bill for it either.

14. The legal bits

• Governing law: England and Wales, and the courts there deal with any dispute.
• Changes to these terms: the date at the top moves. Anything material gets 30 days' notice by email to club owners first. Carry on using Clayside after that and you've accepted it; if you'd rather not, cancel. You'll owe nothing.
• The whole agreement: these terms, the Privacy Policy and the Data processing terms. Not a sales email, not something someone said on the phone.
• If a clause fails, the rest stands.
• Not enforcing something once doesn't mean we've given it up.
• Third parties: nobody outside this agreement can enforce it under the Contracts (Rights of Third Parties) Act 1999.
• Transfer: you can't transfer this agreement without asking us. We can, if the business is sold. These terms and the Privacy Policy would bind whoever took it on.
• Things outside anyone's control (Cloudflare falling over, the internet having a bad day) aren't a breach by either of us.

Questions about any of this? hello@clayside.app. A real person reads it.